Dear bi1973, Bein Harim is sorry that this was the impression you came away with from the tour to Masada. We really apologize for the dirty window, we will certainly trace the vehicle (please send your full name and reservation number in a private message). The visit to Ahava factory has become over the years a landmark in this region, world renowned, but it is also a bathroom stop. NO obligations there at all. It is meant to be short. It IS mentioned in the brochure (page 12). Qumran cannot be visited in less than 1.5 hrs and hence can't fit in the schedule of this tour - only a view of the location itself from the road side, again as listed in our leaflet and on our website page. You may have misunderstood it when reserving, regrettably. Bein Harim tours usually spend 1,5 hours at the Dead Sea, that's pretty much the standard for all tour operators in Israel (unless you have a relaxation tour) and quite often the tourists complain it's not sufficient for them, so we were surprised to see the opposite review. We regret that the tour did not meet your expectations. Group tours do not fit everyone, and this is certainly the case. Sincerely yours, Bein Harim Services team

Dear Sarah, Thanks for this complimentary review of your tour and guide Dan Porges. He is worthy of your feedback for his efforts and professionalism despite the extreme heat conditions that prevail this time of year, which are harsh for all, even us locals. We do not have agreements with Ahava factory however we do stop there (as listed on the itinerary) as their products are world renowned and sought after by many travelers. The pick ups and drop offs you mentioned are an integral part of any group tour. Nevertheless we try to operate a complex passenger transport system to the best of our ability. We are sorry this affected your experience but are pleased the guiding services were up to standard. Sincerely, Bein Harim Tourism Services

Dear Illaria Thanks so much for this rave review of your tour guided by Hano in Spanish. He sure is worthy of your praise. We really appreciate you recommending Bein Harims's services. Look forward to seeing you again on one of our tours.

Dear Vanessa, Thank you for letting us know about your recent experience with Bein Harim Tourism Services. We apologize that the tour did not entirely meet your expectations and appreciate you taking time to share your concerns. Customer satisfaction is of utmost importance to Bein Harim and your feedback has been taken very seriously. We are glad you enjoyed the pick up/drop off service and found the guide “good”. We value and appreciate your compliments, suggestions and complaints in order to improve our services. We appreciate your feedback to help us improve and maintain a high standard of service, ensuring that our products and services meet our customers’ needs. We hope that we will have the privilege to guide you again in Israel and rectify any disservice. All the best, Bein Harim Tourism Services team

HOw wonderful to read of your satisfaction with the tour and our guide Yuval.We are so happy you have come away with an enjoyable and memorable tour experience.

Dear Caroline, Massada is the most highly rated historical and biblical location in Israel! Glad you enjoyed the visit and swimming experience of the Dead Sea! Best, Bein Harim team

Thanks so much for sharing this complementary review of your tour with Itamar. We are happy to read you have come away with a memorable tour experience.

Thanks for this complementry feedback. Very happy to know you had a memorable tour experience with our professional guide Yuval.