Hello Hamza
Thank you for taking the time to write a comment about your experience.
Allow us to add details to your comment which contains inaccuracies which are all important.
You arrived on site exactly at 11:14 and not at 11:07 (we have a WhatsApp message from you attesting this), so you were at this precise moment 24 minutes late on schedule and the other customers already ready have been waiting for your arrival since 11:00.
As written on each ticket and reminded the day before the tour by message, the safety briefing and the driving test starts at 10:50, we accept latecomers until 11:10 which means that we tolerate 20 minutes of delay , after this time we no longer wait and leave with the other customers without the latecomers and your places are considered lost.
It would be illogical to penalize people who arrive on time for the benefit of people who are late, you must keep in mind that when you arrive at 11:14 you must then add 10 minutes of briefing to ensure that you know the essential security rules .
Our policy on lateness is strict and aims to guarantee an optimal experience as well as to protect our customers from possible groups that are too late, this was not a private tour and it is important to respect everyone's schedule.
Your girlfriend's birthday or any amount of money offered to the team unfortunately does not allow you to free yourself from our rules which apply to everyone equally.
We offered to join another tour at a discounted price to avoid losing your reservation but you refused, in this case we cannot do anything more.
Hoping you will understand our point of view.
Best regards