Sunderland Empire
Sunderland Empire
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4.0
933 recensioni
Eccellente
461
Molto buono
272
Nella media
99
Scarso
45
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56
Twinkle
North Shields, UK21 contributi
dic 2023 • Solo
Went to see Beauty and the Beast; absolutely amazing panto with a great script and cast, laughed so much, I'm still wondering if Roarina's wig was supposed to fall off?
It was an absolutely brilliant night, and I loved it. Great acting, lots of adult humour, as always. I suspect "The Beast" might be a bit scary for younger children, but his voice is phenomenal. I agree with an earlier poster about how distracting the strobe effect wands are, though thankfully, the parents switched them off!
A couple of points to mention.
Food and drink prices are pretty steep...nearly £16 for a double rum and coke and a 500ml bottle of Pepsi.. Newcastle airport is probably cheaper, over £6 for a hot dog, which was luke warm and came without even the offer of onions...I'd come straight from work and hadn't had the chance to get anything to eat, before arriving, so I wanted to grab something to eat before the show started.
Disabled toilets queue was quite long, as people headed to the disabled bathroom. After seeing how long the queue was for the ladies or gents, maybe a RADAR type key system is needed.
It was an absolutely brilliant night, and I loved it. Great acting, lots of adult humour, as always. I suspect "The Beast" might be a bit scary for younger children, but his voice is phenomenal. I agree with an earlier poster about how distracting the strobe effect wands are, though thankfully, the parents switched them off!
A couple of points to mention.
Food and drink prices are pretty steep...nearly £16 for a double rum and coke and a 500ml bottle of Pepsi.. Newcastle airport is probably cheaper, over £6 for a hot dog, which was luke warm and came without even the offer of onions...I'd come straight from work and hadn't had the chance to get anything to eat, before arriving, so I wanted to grab something to eat before the show started.
Disabled toilets queue was quite long, as people headed to the disabled bathroom. After seeing how long the queue was for the ladies or gents, maybe a RADAR type key system is needed.
Scritta in data 30 dicembre 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
Curly Girl
7 contributi
dic 2023 • Famiglia
I visited the theatre today with my family to see Beauty and The Beast. Unfortunately the show was completely ruined for all of us - as it was for other members of the audience - because of a child being permitted to wave a super bright, strobe wand around for the entire 2 hour performance.
I spoke with a member of staff after enduring the nauseating distraction for 15 minutes, only to be told that that as they had sold the wand - they couldn’t ask the family to turn it off. When I explained that the wand was annoying at least 30 members of the audience (I could see them covering their faces and complaining) I was told the only thing he could do would be to move my family to different seats. When I told him the theatre was full he remained silent. I also explained I had paid for front row seats in the Dress Circle and didn’t see why we should have to move. Unfortunately I had to return to my seat as the only other option was for us all to leave. My young daughter had to sit with her coat over her head as the flashing light so close to her face was making her feel sick and my elderly mother had to turn away from the stage (and the wand) and so missed most of the show.
I will NEVER return to this theatre again. Why these items are sold to be used in a dark auditorium when people are trying to enjoy a show makes absolutely no sense to me. Absolutely ridiculous,
I spoke with a member of staff after enduring the nauseating distraction for 15 minutes, only to be told that that as they had sold the wand - they couldn’t ask the family to turn it off. When I explained that the wand was annoying at least 30 members of the audience (I could see them covering their faces and complaining) I was told the only thing he could do would be to move my family to different seats. When I told him the theatre was full he remained silent. I also explained I had paid for front row seats in the Dress Circle and didn’t see why we should have to move. Unfortunately I had to return to my seat as the only other option was for us all to leave. My young daughter had to sit with her coat over her head as the flashing light so close to her face was making her feel sick and my elderly mother had to turn away from the stage (and the wand) and so missed most of the show.
I will NEVER return to this theatre again. Why these items are sold to be used in a dark auditorium when people are trying to enjoy a show makes absolutely no sense to me. Absolutely ridiculous,
Scritta in data 29 dicembre 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
debramN8662PJ
9 contributi
dic 2023 • Famiglia
Beauty and the Beast pantomime was outstanding at the Sunderland empire, the writing and delivery amazing, it was the best pantomime I’ve seen. The whole cast were fabulous 🎭❤️❤️❤️
Scritta in data 22 dicembre 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
Jayne D
1 contributo
dic 2023 • Famiglia
Wow just been to the pantomime at Sunderland empire and it was absolutely amazing.miss Rory and Tom Whalley are absolutely amazing and make the pantomime absolutely hilarious.
Scritta in data 16 dicembre 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
Ashanti
North East England, UK476 contributi
nov 2023 • Coppie
I booked a show for my parents who are celebrating their diamond anniversary. Sixties sensations show was great, they both enjoyed reminiscing.
Seating was ok and fairly comfortable. Toilet area was clean.
The bar and communal areas however were very busy, people barging past one another, no respect for other customers. The staff had a tendency to stick their heads down and ignore this. At the end of the show my father needed to use the toilet, but a staff member told him he couldn’t. He is elderly and was desperate, but was refused entry, which was obviously distressing for him. Your staff really need to be more sympathetic towards their customers, particularly elderly ones.
All in all an awful ending to what had been a relatively good night.
Seating was ok and fairly comfortable. Toilet area was clean.
The bar and communal areas however were very busy, people barging past one another, no respect for other customers. The staff had a tendency to stick their heads down and ignore this. At the end of the show my father needed to use the toilet, but a staff member told him he couldn’t. He is elderly and was desperate, but was refused entry, which was obviously distressing for him. Your staff really need to be more sympathetic towards their customers, particularly elderly ones.
All in all an awful ending to what had been a relatively good night.
Scritta in data 22 novembre 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
mukhasben
South Shields, UK2’047 contributi
nov 2023 • Famiglia
…. And so the story starts. Excellently performed drama / musical.
Dress circle seats meant we had a good view and sound was great. We had interval drinks served quickly and staff excellent. The theatre attracts great shows, so pleasure to go and see them.
Dress circle seats meant we had a good view and sound was great. We had interval drinks served quickly and staff excellent. The theatre attracts great shows, so pleasure to go and see them.
Scritta in data 14 novembre 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
Hayley E
15 contributi
ott 2023 • Amici
Absolutely disgusting staff and doorboys (definitely not men) 10 mins before the show due to end my mum need to use the lady room due to health issues to get to the hallway and ask where the toilets are to get no your leaving no reason apart from her friend look at her phone. So my mum was manhandled out of the venue, no phone coat or bag she beg to use the toilet, which no person should have to do, ask for her stuff to get told no. She said, "What have I done, you drunk was the quick response of a staff member she went yes I've had a glass of wine for them to say no, just get out no point begging. My mum, crying her heart out, goes to the bar over the road if so intoxicated they wouldnt have allowed her in?goes to the toilet, and then stands in the cold rain, hoping to see one of us so she is able to get home. Inside the venue we too were getting thrown out no reason and when I said we'll my mum in the toilet can you wait to get no she already been thrown out excuse me she got no stuff with her next thing I know the staff have pick her stuff up took it out of sight i demanding it back but the girl ran off with it (outside) the bouncer takes my mum stuff and throws it across the street and went there you go and laughed at her reason I called them boys for this reason this is a 50 year old woman that they needed to belittle. Thankfully, she found us, but by this point, she'd was so scared upset and ruined her night. I did contact them about my experience, but the attitude was that we will only deal with the main book leader. excuse me, can you customer service not be for other people who have been effective by your staff only people who book. I go to this theatre often, but never again, I'll stick to Newcastle from now on. I understand why AGT was going into liquidation if this is the service. Stay clear there more reviews like this
Scritta in data 26 ottobre 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
Alison E
1 contributo
ott 2023 • Amici
Absolutely disgusting treatment from the staff but after reading the other reviews this seems to be a common occurrence
Man handled thrown out for absolutely no reason bag and belongings thrown on the street across the way
Which the security guard thought was amusing and was openly laughing in my face
Sort your staff out Sunderland empire shocking customer service it seems to be happening a lot
Man handled thrown out for absolutely no reason bag and belongings thrown on the street across the way
Which the security guard thought was amusing and was openly laughing in my face
Sort your staff out Sunderland empire shocking customer service it seems to be happening a lot
Scritta in data 22 ottobre 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
Megan B
2 contributi
ott 2023 • Famiglia
Annie- wow what an exceptional performance. The cast was perfectly selected and I absolutely looooved miss Hannigan (played by Jodie Pregner). Would do it over and over again and never get bored.
Fully recommend going!! 5 star performance for all involved!
Hilarious, up beat and just absolutely fabulous!
Fully recommend going!! 5 star performance for all involved!
Hilarious, up beat and just absolutely fabulous!
Scritta in data 7 ottobre 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
Edith H
washington tyne and wear255 contributi
set 2023 • Famiglia
My daughter took me to see Every body's talking about Jamie. What a show, I would recommend people to try and see this show. Cast were all good. Think the lad that played Jamie would go far. His voice is amazing. Some familiar actors from soaps. It's a must see show.
I'm booked to see Petty Woman. Hope this show is.like Jamie.
Only thing is they only take cards for drinks etc.
Sunderland Empire is a gem...
I'm booked to see Petty Woman. Hope this show is.like Jamie.
Only thing is they only take cards for drinks etc.
Sunderland Empire is a gem...
Scritta in data 24 settembre 2023
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.
Can I park outside the entrance with a blue badge
ShazFinlay
Portrush, UK320 contributi
There are disabed spaces on High Street West just next to the Theatre. You can drop off outside the front door. If no spaces available there is parking available at the Bridges carpark two minute walk from the theatre.
Can I buy coffee at dress circle bar during interval. Matinee
ShazFinlay
Portrush, UK320 contributi
Yes you can
janicehall17
Sunderland, UK10 contributi
Can you buy tickets on the day of the show
Tom Mears
Morpeth, UK3 contributi
Probably not as it tends to be sold out
Booking office opening times
mukhasben
South Shields, UK2’047 contributi
Please refer to web site
_bandbstaples@gmail.com
Durham, UK1 contributo
I am so sorry I have just sent a question regarding tickets I have purchased for two shows after posting I saw I had made a mistake on day of les miserables show I stated it was for the performance on 19th Oct and they are for the performance on 10th November sorry for any inconvenience yours kindly Barbara
_bandbstaples@gmail.com
Durham, UK1 contributo
I have booked tickets for strictly ballroom on Wednesday 12th oct matinee performance and also fo les miserables on 19th nov matinee performance and as I am unable to download on phone or print tickets coulni please have them sent to my address 13;institute tce billyrow crook Dl159tb or even pick up at box office on day I would appreciate an urgent reply Yours kindly Barbara Staples
mukhasben
South Shields, UK2’047 contributi
Best contact the box office via email or telephone for advice.
What is the dress code for the Sunderland Empire Theatre. Are jeans acceptable or not.
MrsC
Washington, UK84 contributi
Yes jeans are acceptable
Can you still purchase tickets from the box office, and if so what are the opening times please ,Thankyou
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