SMARTours by Carlos Junior
SMARTours by Carlos Junior
3
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Belo Horizonte, Stato del Minas Gerais, Brasile

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3.0
Punteggio 3.0 su 524 recensioni
Eccellente
10
Molto buono
1
Nella media
3
Scarso
1
Pessimo
9

jonathanrives
Delray Beach, FL5 contributi
Punteggio 3.0 su 5
ago 2019
This was my wife and I first trip on SmarTours. The hotels that we stayed in were 2 star hotels w/o any amenities. On all my other tours using other tour companies, the hotels were either 3star or 4star. When they had dinner for the tours, the dinners were not very good. They had different guides in each city and I only felt that one of them new what they were talking about. The rest sounded like they were canned speaches. I would not use this tour company again.
Scritta in data 12 febbraio 2020
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Dan H
Athens, GA9 contributi
Punteggio 1.0 su 5
gen 2020
smarTours

My wife and I signed up for a tour to Vietnam and Cambodia with smarTours, a company we have traveled with in the past and that we trusted. Our trip is scheduled to depart from Los Angeles on 4 February 2020. Because of the coronavirus crisis, we have been very concerned about health issues as the number of cases worldwide has increased daily.

Given that we have to depart from the east coast of the United States a couple of days before the 4 February departure we have made many reservations for hotels, flights, and other accommodations. Accordingly, we have contacted smarTours numerous times to learn if they plan to cancel the trip. Consistently, they had no answer but promised to call or e-mail us as soon as they made a decision.

The calls or e-mails never came, but tonight (30 January 2020) we checked on the Smartours website and found this information:

The World Health Organization (WHO) has declared the coronavirus outbreak a Public Health Emergency of International Concern.
Effective immediately we have canceled all March and April departures to our China tours:
* “The Best of China” departing March 3rd, 2020
* “The Best of China” departing April 7th, 2020
* “China & Yangtze River Cruise with Hong Kong” departing March 12th, 2020
* “China & Yangtze River Cruise with Hong Kong” departing April 9th, 2020
* “China & Yangtze River Cruise with Hong Kong” departing April 23rd, 2020

While some concerns exist for traveling in the wider Asian area, there is currently no reason to cancel any existing trips to countries outside of China or that utilize Chinese airports outside of the Wuhan region. We are, however, looking to reroute our trips via other airports and airlines and ask for your patience as we look at alternatives. We will be in touch as soon as we have alternate options.

The CDC has also issued a: Warning Level 3, Avoid Nonessential Travel. CDC recommends that travelers avoid all nonessential travel to China. And the State Department has issued a level Red, Do Not Travel to China, advisory.

Coronavirus has already been found in Vietnam and the smarTours trip to Vietnam and Cambodia is using China Eastern airlines via Shanghai, China. They have been saying for almost a week that they are trying to reroute the flights. As of this evening (30 Jan 2020) they have had no success, which is not surprising given that many airports have been closed and several airlines have suspended all flights to the region.

Despite all this information, smarTours has not canceled the two week Vietnam / Cambodia trip which begins on 4 February at the beginning of the continuing spread of the coronavirus.

Our trust that smarTours has considered our health and safety has disappeared and we question their reasoning in continuing this trip, even if they can reroute the flights. We have two additional trips planned with smarTours but are giving considerable thought to ever traveling with them again.
Scritta in data 30 gennaio 2020
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Mitchell F
2 contributi
Punteggio 1.0 su 5
lug 2019
If I could give smartour zero stars I would. I have been in a dispute with smartours for four months now. Smartours made a mistake on my last name and never fixed it! Luckily, the day before the trip I called to ensure my name was correct on my ticket. It wasnt! The day of the trip I was calling back and forth with smartours until they came to the conclusion that they needed mw to pay 150$ to fix a mistake they made or I can chose to not go on the cruise and wastes thousands! With months of calling and filing complaints on the BBB they promised me a refund and lied to my credit card company saying they did give me a check. They never did. They never call you back when they say they will. The customer service here is the WORST EVER. The stress smartours has given me the day of my trip really set a horrible mood for my trip I was planning for a year. When putting so much money into a trip like I did you want to make sure you have good customer service and a fast response in case there are problems. Go to a different company and be stress free!
Scritta in data 9 novembre 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

cheridavis
Columbus, OH6 contributi
Punteggio 1.0 su 5
giu 2019
Tour was not as advertised when we paid for it. Many cities, shore excursions, additional land tours were deleted from the itinerary last minute without explanation.Shore excursions were cut short by up to 2hrs with out explanation..The riverboat was changed to a lesser vessel with very small, cramped, accommodations. We had issues with a public bathroom flooding into our cabin.We were not told our trip was booked during a German Religious Holiday, consequently most cities visited were shut down.. We were promised a half day in Rotterdam and a full day and a half in Amsterdam..the former was completely eliminated and we arrived in Amsterdam at 3:00pm the day before departure allowing for a fast paced walking tour of a small part of the city lasting 21/2 hours..flights were scheduled so early travelers were asked to be up and on the bus by 4:30am to depart for their flights not allowing any time at night in Amsterdam.
When brought to the attention of Smartours my mother and I were given a very small refund $200.00 for the inconvenience of the cabin flood and told they would not discuss the "bate and switch" trip.. All without explanation..Our weather was perfect, the river was at a perfect flow.. True "Buyer Beware" situation
Scritta in data 15 agosto 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Cealy
Los Angeles, CA24 contributi
Punteggio 5.0 su 5
mar 2019 • Coppie
Reviewers often give companies a bad review based on a single bad experience. We are very experienced travelers and know you may have some problems here and there, but we can speak with first-hand, and long-term, knowledge of this company. We have been on at least 7 trips with SmarTours and have been very happy overall. We just returned from New Zealand and Australia and have also been to eastern Europe, Cuba (excellent), South America (very highly recommended!), Vietnam/Cambodia, Russia river cruise (not much to see between Moscow and St. Petersburg), and Iceland. As members of the SmarTraveler frequent traveler program, we often get perks on our trips (room upgrades, fruit baskets, bottle of champagne, etc.) The guides are generally great (with the exception of the disorganized woman in Iceland). Groups are usually less than 24 and on a big bus there is plenty of room to spread out. We like the itineraries and recommend the company.
Scritta in data 3 marzo 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Tamara J
New York City, New York2 contributi
Punteggio 1.0 su 5
feb 2019 • Famiglia
smarTours it’s a shame you didn’t reach out and call. It is more of a shame that Veronica was quite rude and refused to put a manager on the phone. I was even more disgusted by the lack of professionalism and courtesy. Others in the group complained that payments were loss or misplaced. In 2018, very few places do not offer the option of electronic payment methods. Dealing with smarTours was a disaster and a mistake. This is a yearly trip. In the past we used Gate 1 Travel. We decided to different this year. Big mistake! Gate 1 Travel was far more organized and professional.
Scritta in data 5 febbraio 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

jillwantstoseeit
Utah22 contributi
Punteggio 1.0 su 5
gen 2019 • Coppie
I had traveled with Smartours on a nice tour of Peru, Ecuador and Galapagos. Living in Utah, we flew to LAX to catch our free flight to Lima..no big deal! Forward a few years, I wanted to take their Croatia trip departing JFK. Sounded like great deal, right? Wrong! From SLC it would cost two travelers around $1,000 for round trip and two hotel nights in NY. Tried my travel,agent...no better. Called Smartours. If you live in the east, Smartours will fly you from NY to LAX for $100 to catch your flight, but if you fly east all bets are off. The inequities are too much for me to,use Smartours until this policy is changed!
Scritta in data 29 gennaio 2019
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

NYTravelmom2
Fort Pierce, FL32 contributi
Punteggio 5.0 su 5
mag 2018 • Coppie
This was our first booking with smarTours and we were not disappointed! We met several others on our tour who were also quite pleased with the company. The schedule, the structure and the pace of the tour and knowledgable city guides made for a great experience.
Our group was a good size (23). We had enough planned in our days and enough downtime as well. I liked that they handled all of our luggage safely and securely, the hotels were clean and beautiful. Airfare was included in the price as well as hotel taxes etc- so you knew upfront what you needed. Our trip guide even accompanied us into Naples airport and stayed with us as we checked in. As for the cities- Venice, Florence, Rome and Sorrento- with short visits to Pisa, Assisi and Pompeii- it was quite a comprehensive and memorable trip. I would definitely look at SmarTours first when I'm planning another extended trip.
Scritta in data 2 giugno 2018
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

Peggy C
Portland, OR89 contributi
Punteggio 3.0 su 5
mar 2018 • Coppie
You just can't beat the price or the itinerary. Our guide, Harry Sun, was incredibly knowledgeable, organized, patient, and kind. There is a big difference between a tour and a vacation, and if you don't know the difference, the pace of this tour will be a big surprise. To make it possible to see the most important sites in this large country, you will be taking 4 flights within country...airports, security, waiting, flight cancellations....you know what all that involves. One day we had a 3:30 AM wake-up call for a 6 AM flight! I'm not complaining, just stating facts. This tour is very strenuous with lots of walking. It's not for the faint of heart.
My major complaint with SmarTours is that the tour was planned for 28 people, but there were actually 41. That is just not a manageable number and made for many frustrating and almost-combative situations. For this reason, I would hesitate to recommend or to book with SmarTours again. I guess you really do get what you pay for.
Scritta in data 30 aprile 2018
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

inuit
Toronto Canada9 contributi
Punteggio 3.0 su 5
giu 2017 • Coppie
We have travelled before with SMARTours to South America and our trip was excellent but evidently the company is under new ownership and it's just not the same. We were very disappointed with the Scandinavia Explorer trip. Through no fault of the trip director the organization, from some hotels very poor location, to poor timing of organized tours, to poor indifferent guides, to poor meal opportunities, this was definitely not one of our better travel experiences. We will not be recommending or travelling with SMARTours again. Shame. Use to be very good value for the money. Inuit.
Scritta in data 24 giugno 2017
Questa recensione rappresenta l'opinione personale di un utente di Tripadvisor e non di Tripadvisor LLC. Le recensioni vengono sottoposte a verifica da Tripadvisor.

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