We had a great experience on our private tour! We had a short visit planned right before Christmas, and Best New York Tours made sure we had an amazing tour experience given our limited time in New York. The company owner Sheldon called me personally shortly after we booked the tour to explain the process and also share some tips for our visit, including a list of his restaurant recommendations for our trip. On the day of our tour, our driver and tour guide picked up my family in a clean and comfortable new Lincoln Navigator right out front of our hotel in Manhattan. Before we got going, our tour guide Chris asked if there were any particular sights we wanted to see and then tailored our 7-hour tour to meet our requests. It was nice being able to be dropped off and then picked up at the various locations with our tour guide, who regaled us with fascinating stories and interesting information and jokes! Chris went above and beyond to meet our requests. I had joked that I would like to meet a celebrity on the tour, and Chris made it happen! During a lunch stop at Chelsea Market, which allowed my family to meet our various food preferences, Chris found a celebrity who was at the market and even arranged for the celebrity to take a photo with us! Of course, Chris himself is a celebrity, as a veteran actor you may have seen on TV or heard on one of your favorite video games. It was great listening to Chris weave New York's history and culture through the perspective of personal stories he told of growing up and living in the New York area. As we finished up our day visiting the 9/11 Memorial, Chris shared his personal perspective on the tragic events of 9/11 and the impact it had on New York and the world, which was especially informative and educational for my teenage daughters who were born after 2001. If you are looking for a fun, informative, personalized and efficient way to experience the best of New York City, then my family and I highly recommend Best New York Tours!