Stayed here with my partner and nearly had to sleep outside. Probably would have preferred that as it was vile inside. First room had spiders on the walls, holes in the door, stunk of crap, dirty pillowcases. Everything was just horrible. Had a nightmare finding the place, paid nearly £20 for parking when we were told there was free parking available. It's so difficult to get hold of any "staff" for help. Key code on door for access was temperamental so we got locked out for 40 minutes at 3 in the morning and the contact number was 0 help. Would not stay again. Tried to complain but still haven't head anything back. Worst nights stay of my life by far.
Clean and tidy, no shower working Sat /sun until room change on Sun. evening. Asked for refund not forth coming after phone calls and text. Room change in basement. Offered 15% of next visit, but would not be revisiting. Asked for 10% cash discount to bank.
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