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Mercure St. Helens

Linkway West, Saint Helens WA10 1NG Inghilterra
I prezzi più bassi per il tuo soggiorno
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Ospiti1 camera, 2 adulti, 0 bambini
USD 59
USD 57
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MercureUSD 59
I prezzi sono forniti dai partner e corrispondono alle tariffe medie a notte, incluse tasse e spese fisse, note ai partner e dovute all'atto della prenotazione. È possibile che altre tasse varie e spese hotel non fisse né dovute all'atto della prenotazione debbano essere pagate presso la struttura durante il soggiorno. Consulta i nostri partner per ulteriori dettagli.
Viaggiatori (2)
Camera e suite (16)
Ristorazione (8)


Informazioni utili


Vista completa
95Molto comodo a piedi
Punteggio: 95 su 100
81ristorantinel raggio di 0.5 km
31attrazioninel raggio di 0.5 km
Linkway West, Saint Helens WA10 1NG Inghilterra
Nome/indirizzo nella lingua locale
Come arrivarci
Aeroporto di Liverpool John Lennon15 kmVedi tutti i voli
Aeroporto di Manchester32 kmVedi tutti i voli
6recensioni0D+R0consigli sulle camere
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Periodo dell'anno
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I have stayed in this hotel many times over the years but the Mercure refurbishment has made a real difference. All areas are looking great, including the bar , which is much more appealing than it previously was. All the staff are lovely, really friendly and welcoming. The hotel was having issues with the aircon when we stayed, through no fault of their own as they understood that it had been fixed. After one very hot night we asked to move room and reception, maintenance staff and especially the manager, Mr Khan, could not have been more helpful. We were given an upgrade to a spacious and cool room. We will certainly stay there again, thanks to the service we were given. And I'll give it 5 stars once the aircon has been fixed!
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This is a very good hotel that exceeded our expectations. Clean airy, and spacious. The rooms are excellent modern and well equipped. Bar meals are well priced and very tasty. A very good place to stay and economical, except....... I had to give only four stars as from about 6.30am I thought I could hear random gunshots in the corridors, this was quite disturbing but it did turn out to be early risers letting their room doors slam shut! There must be something that can be done about this to turn our experience into a five star one.
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Risposta da HB4Z1FO, Front Office Manager presso Mercure St. Helens
Risposta inviata 1 settimana fa
Thank you for your review! We are delighted to hear that you enjoyed your stay! We have noted your comments regarding the doors and hope to have this issue addressed. We hope to welcome you back in the future Kind regards Naomi Reception Manager
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Needed to be north west of Liverpool for business and due to the forecast heatwave chose the Mercure because the bedrooms were air conditioned. Staff friendly and welcoming and was ungraded to a privilege room (thank you). Bedroom very pleasant, bed large and comfortable. Evening food In the bar very nice and not unreasonably priced, service great. Not so good points: swimming pool and changing areas really do need a refurb. Again, staff friendly but environment not 4 star. Breakfast wasn't really up to scratch either -choice not great and no hot food offered. My rate included breakfast but noted £11.95 extra if not included -definitely not worth that. I booked relatively late hence probably why the cost was £99/night -not great value. All in all the hotel is nice, the staff great, rooms and food good and I'd be happy to return -next time though I'd get breakfast somewhere else.
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Stayed here for one night. Room was basic definitely not worth £103!! The fan wasn’t working in the bathroom and Painting was peeling off the ceiling Breakfast was awful. It is a buffet theme there was two pots of fruit and cold meet that looked like it had been there for days. The hot breakfast is in silver chafing dish hot but it is a wonder health and safety haven’t said anything as they are not on a hinge so you have to hold it whilst getting your food as there’s no where to put it. The eggs were just thrown on and the lid shut. Food was awful and sausages were pink - see pictures. The eggs were hard too and looked awful. I told Reception about how poor the breakfast was and she told me the manager would contact me but I am still waiting for a response. Would not recommend staying here and won’t be coming back. The staff look so sad working there too. No buzz to the hotel. They haven’t even offered any compensation. I don’t usually moan but it is the worst breakfast I’ve have ever had in a hotel. Just no care at all.
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Nice hotel. It was hot so a lack of anything to cool you down didn't help. Can't complain about the beds though. A lovely place to eat and drink downstairs also. They have updated the downstairs, with the upstairs bedrooms seeming to keep with the age of the building more, not in a negative way.
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Risposta da HB4Z1-GM, General Manager presso Mercure St. Helens
Risposta inviata 4 settimane fa
Dear Mark, Thank you very much for finding the time to leave your review. I am delighted that you enjoyed every aspect of your stay with us apart from an issue with air conditioning in your room which has now been dealt with. Please accept my personal apology for the inconvenience caused. We hope we have the pleasure of welcoming you back to the Mercure St Helens. Kind Regards, Aquleem Khan General Manager
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USD 67 - USD 161 (in base alle tariffe medie di una camera standard)
St. Helens Hotel
Regno UnitoInghilterraSaint Helens
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