Dear Madam, Dear Sir,
Thank you immensely for sharing your experience following your recent visit to The Residence Tunis. Your detailed feedback is incredibly valuable to us, and we appreciate the time you took to provide it.
We are absolutely delighted to hear that your stay with us was one of the best you have experienced, both for business and leisure trips. Providing a five-star experience to our guests is of utmost importance to us, and we are thrilled that our efforts in maintaining elegance and excellence have resonated with you.
Your kind words regarding our staff are truly heartening. Our team takes great pride in delivering unparalleled service, and we are thrilled to know that their dedication made a positive impact on your stay. Your recognition serves as a wonderful motivation for us to continue delivering exceptional experiences to all our guests.
We are, however, sorry to learn that your experience at our Chinese restaurant "Li Bai" did not meet your expectations. We continuously strive to improve and provide the highest quality of service in all aspects of our establishment and your feedback will undoubtedly assist us in addressing areas for enhancement.
Once again, thank you for choosing The Residence Tunis, and for providing us with your valuable insights. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations in every aspect of your stay.
Best regards,
Mehdi Belkhodja
General Manager