Dear Valued Guest,

We would like to sincerely thank you for choosing Copthorne Hotel Sharjah, as your home away from home.

We appreciate using our facilities and we hope that we performed up to your satisfaction. However, following your ratings and comments, we came to know that there were certain areas we were not able to achieve your total satisfaction as what you have indicated . Your concerns have been shared with the concerned department and rest assured that necessary action has been taken already to rectify them.

Here at Copthorne Hotel Sharjah, our guest satisfaction is very important to us and we always strive for higher quality services.

We truly regret the negative impression that you had experienced and we would like to sincerely apologize for the inconvenience caused.

Kindly keep our hotel in the agenda of your next visit and we do hope you will see the improvements on your return.

We look forward in welcoming you back to the Copthorne Hotel Sharjah in the near future, where we will have the pleasure of serving you once again.

Yours sincerely,

Fadi Ammache
General Manager