Our heart reaches out to you as we are truly sad you wrote this review after we did so very much to accommodate you. We are a well-known elegant vegetarian resort and do have a non-smoking policy. (our manager even accommodated your need to smoke which was a huge departure from our policies.) Our staff stayed very late in the night at your request for a very late meal and you said you loved it and asked for more! Then they came in hours early for your request for a early breakfast. 100% of your special needs were accommodated. You chose to rent your own boat instead of use ours and did so before we could offer you our boat for any services or discuss the prices with you.
You chose to be in a suite that is literally built out over the water and we do have extensive anti-humidity devices in all rooms to provide for your comfort. Your suite has a lovely steam shower that offers a wonderful experience and since the refreshing water of the lake is just footsteps away we do not have bathtubs as is clearly described on our website.
We truly care that you feel this way especially since you went to Antigua after your stay and our manager continued to assist you there with services, translations and your other requests without any charge or concern she was there on her off days.
Our beds are Tempur-foam and the vast majority of our clients sleep better than they ever have.
Most people enjoy our quiet, private and easy to access other destinations on the lake location while not having to be in the hustle and bustle.
We wish you well and truly are sorry you feel this way, we did our best and truly care.