L'albergo è un piccolo villaggio turistico... pieno di bimbi e tante famiglie. La pulizia generale lascia a desiderare. Sul mare dei lettini di plastica rovinano il panorama. Degna di nota, invece, è la spa con personale cortese e altamente specializzato. Anche il ristorante sul mare è buono, con camerieri gentili e premurosi. Diciamo che tutto il resto è da rivedere...
Dear Mr. Valeman,
Thank you for your comments about your recent stay at Fujairah Rotana posted on TripAdvisor.
Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations.
With much regret we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize for any inconvenience caused. Be assured that the mentioned shortfalls will be addressed to our departmental leaders concerned for rapid rectification.
Once again, thank you for your valid input, and we sincerely hope to welcome you back at another opportunity to convince you of our usual fine services.
Sincerely,
Ulrike Andorff
General Manager
da parte nostra il servizio. il trattamento e la location sono stati ottimi. Sarebbe tuttavia buona cosa poter aumentare gli intrattenimenti serali aggiungendo qualche spettacolo o simile per esempio nella sala da pranzo o negli immediati dintorni.
Dear Mr. Baldassari,
Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa.
With pleasure I note that our facilities and services met your expectations.
Your valued comments and suggestions are important for us to improve our performance and ensure that all our guests leave having experienced true treasured moments.
We appreciate you taking the time to share your experiences and recommending us on Trip Advisor, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.
Sincerely,
Ulrike Andorff
General Manager
Peccato per la delusione provata in questo albergo a Fujeyrah. Sembrava di stare a Sharm El Sheick vent'anni fa , vacanza tipo villaggio piena di russi con centinaia di bambini . Piscina piena zeppa tipo bagnarola con gente impegnata a mollo a bere birra e vodka impossibile nuotare. Purtroppo piena zeppa anche la spiaggia comunque sporca e poco curata... il mare impraticabile perché ci si sporca di petrolio ( i bagnini forniti di spugnetta e solvente per pulirsi) .. un cosa terribile.
Per non parlare dei ristoranti cari e con servizi pessimi: lenti e caotici.. insomma un grande disastro a prezzi esorbitanti.
Unico lato positivo la pulizia della stanza, il ragazzo addetto all'! Housekeeping bravissimo.
Non vogliamo parlare dell'aria condizionata? Caldo ovunque nelle parti comuni.. ma come può essere possibile? Con relativi cattivi odori nei corridoi.....
La colazione pessima ed il servizio inqualificabile, spazzavano sotto ai nostri piedi mentre eravamo seduti a prendere il caffè che era disgustoso.
Peccato per i soldi buttati via e per i km fatti... perché l'hotel è nel mezzo del nulla.
Esperienza da evitare assolutamente.
Dear Valued Guest,
Thank you for having taken the time to share your experience following your recent stay at Fujairah Rotana Resort & Spa.
We are committed to providing our valued guests with a memorable experience of the highest service standard and your comments help us to identify the areas we can improve on in order to give our guests a truly treasured time with us.
At the same time, I would like to highlight that the oil spill is an external occurrence and is out of our control however I am certain that all the respective authorities are working so hard in order to set a very strict control procedures that will protect the sea shoreline of the Fujairah Emirate in future.
Thank you once again for your review. It was really a pleasure for us having you as our guest, and we always have the delight of welcoming you again here at Fujairah Rotana Resort & Spa. I sincerely hope that you would allow us the opportunity to restore your confidence in the ultimate hospitality that Rotana is renowned for.
Yours truly,
Mrad El Khoury
General Manager
Albergo bellissimo, con ombrelloni comodi in spiaggia, grandi piscine con ponti e scivoli, giardini ben curati e fioriti!
hall enorme, ambienti puliti e raffinati.
grande parcheggio all'esterno, ambiente rilassante!!
Dear Valued Guest,
Thank you for taking the time to share your experience on Tripadvisor following your recent stay.
I am pleased to read that you enjoyed your stay and that my team was able to provide you with an outstanding service. It is encouraging to note that we stood up well to your service expectations and I have personally passed on your positive comments to our team. Here at Fujairah Rotana Resort & Spa, we take pride in ensuring our guests’ satisfaction at all times.
Thank you again for your kind review and comments. It will always be a pleasure to welcoming you again.
Yours truly,
Mrad El Khoury
General Manager
Sperduto in mezzo al nulla, oltre 1 ora e mezza di auto per raggiungere la struttura dal centro di Fujairah. Il tragitto davvero orrido, quasi comico.
Il resort è' carino e belle le piscine.ma nulla di che.
Dear Valued Guest,
Greetings from Fujairah Rotana Resort & Spa!
We greatly appreciate your kind remarks. We are always striving to give our guests a memorable stay of the highest quality and I apologize that we did not meet all of your expectations this time.
Your patronage is very valuable to us, and in this continues desire to satisfy our guest requirements, we always look into every effort we can make to provide good service to exceed our guests' expectations.
Thank you again for your kind review and comments. It will always be a pleasure to welcoming you again.
Yours truly,
Mrad El Khoury
General Manager
